CVS Standard Support

Standard Support includes the following:

• Full source, binaries, and documentation for CVS via the internet or CD-ROM. This includes whatever programs CVS needs to run beyond those supplied with the operating system it runs on (for example, RCS, GNU diffutils, and patch for the CVS 1.9 server).
• answering questions concerning how to use CVS, by phone or email;
• guaranteed responses for bugs within 5 business days;
• guaranteed fixes for reproducible bugs within 10 business days. (By "reproducible bugs", we mean instances where the software clearly does not behave as documentation or reasonable expectations indicate it should, and that we are able to reproduce this misbehavior reliably. Naturally, we will make every possible effort to reproduce the bugs you report; our experience has been that it's usually not difficult.)

Standard Support starts at US$6,000 per year and is available for CVS running on the following platforms:

• Solaris 2.x running on a SPARC processor (server, client, and non-client/server)
• Red Hat Linux running on an x86 processor (server, client, and non-client/server)
• Windows NT/95 running on an x86 processor (client and non-client/server)
• If you are running CVS on additional platforms, it usually works best for you to handle problems specific to those platforms yourself (which is not usually difficult for Unix), or contact us if you want to propose something else.

The above pricing covers up to 20 users, with two of those users designated as "contacts" for CVS, to reduce communication problems. If you have more than twenty users, that is fine but in that case Cyclic reserves the right to limit problem resolutions to two per month. Our intention is that we will not exercise this right in circumstances such as if we ship a buggy release, but it would be our decision. If you want support for more than 20 users without this restriction, please contact us regarding pricing.

How to Purchase Support

To initiate a new one-year support contract, please FAX or mail a PO (30 day terms) for $6,000 to:

SourceGear Corporation
3200 Farber Drive
Champaign, IL 61822
Phone: 217 356-0105
FAX: 217 356-0135

Please attach a print out of this page to the PO. This page delineates SourceGear's obligations and responsibilities to your organization for the duration of the contract. Once your PO is received, we will immediately contact you to initiate your agreement.

DISCLAIMER

CVS is an open source version control system, licensed under the GNU GPL. This means that CVS is available for anyone to use, free of charge, with no warranties whatsoever. By purchasing a CVS support contract from SourceGear Corporation, you are obtaining a type of warranty coverage. However, SourceGear Corporation will not be liable for any losses resulting from the use or misuse of CVS. Our obligations under this support agreement are limited to the specific services described above.

BECAUSE CVS IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. CVS IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT WILL SOURCEGEAR CORPORATION BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE CVS (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Additional Information

For more information on support contracts, please contact sales or call (217) 356-0105.